Terms & Conditions

Shopping

Our shopping area provides you with valuable information on all our products. Take your time to select your item. If you require more information don’t hesitate to contact us before you make a purchase for some no-obligation friendly advice. We do not sell used goods. Whilst we make every endeavour to carry ample stock at all times, it is sometimes impossible to predict demand which can at times lead to items being out of stock for a short period of time.

Freight Policy

If you have requested to take out indemnity insurance and the goods have been damaged or broken in transit then notify us immediately. You will bear the risk of loss or damage to the goods, unless we have agreed to insure the item, in which case we are liable to pay you only up to the limit of the agreed insurance. We do not cover return freight expenses on warranty or 7 day return claims. You will bear the risk of loss or damage to the returned goods, unless we have agreed to indemnity insurance for the item, in which case we are liable to pay you only up to the limit of the agreed insurance. You will always bear all risk of loss or damage arising in connection with the goods. We will not be liable for any delay, loss or damage arising from the supply of or failure to supply service (including deterioration, mis-delivery or failure to deliver goods), for any reason whatsoever including breach of contract and negligence. We and any agents and subcontractors used by us have the benefit of these exclusions and limitations of liability even if any loss or damage arises for any reason whatsoever. Whilst our couriers will make every endeavor to deliver your parcel, there may be instances where a collection card will be left. Should this occur, the onus will be on the customer to arrange collection or re-delivery with the courier. Unfortunately we are unable to accept re-delivery charges. Insurance will not be included on any items unless you instruct us to do so on checkout by requesting the insurance option.

VERY IMPORTANT- Before signing the drivers delivery receipt – you MUST Unpack and Inspect the board thoroughly or otherwise write ‘SUBJECT TO CHECK” on the Delivery Docket & then check for any signs of damage that may have occurred during transit. All shipments are fully protected against damage PRIOR to you signing, however your signature constitutes your final acceptance of the merchandise “AS IS” from the freight company and releases them from any further responsibility. Absolutely no claims or returns can be made after final acceptance from the freight company so please be sure you are completely satisfied with your board prior to signing for it. If you have any questions or are not completely satisfied with the condition of your board upon arrival, call us immediately at 0415 228 026 and refuse the shipment from the driver.

Refund Policy

Your concern is important to us and for that reason we ask that you notify us in writing with a copy of the invoice within seven days of delivery if you wish to return an item. No item shall be returned without prior agreement between the purchaser and SUP Warehouse. In the case of faulty goods we may ask you to return the item and all parts in their original packaging at your expense. All items will be refunded upon safe arrival and inspection that the goods have been returned in an unused and undamaged condition in the case of a return within 7 days, or that the goods are indeed faulty in the case of a warranty return.

If you are unsatisfied with one of our Paddleboards for any reason. Return it within 7 days for a full refund.

* Refund excludes ALL freight costs and is provisional on the condition of the product when it is returned to the SUP Warehouse.

Cancellation of orders

An order may be canceled when SUP WAREHOUSE is notified in writing before the order is sent. A 10% handling/processing fee will apply. If for some reason we cannot supply the product within two weeks no fees will be charged when the order is canceled (excludes special order items). Please note special orders cannot be cancelled after goods are shipped from the warehouse. Any refunds will be credited to the account on which the order was purchased.

Delivery Tracking

For your peace of mind and convenience, we always use trackable delivery methods, which means you can track and locate the whereabouts of your parcel while being delivered.

Pricing Policy

All prices are in Australian dollars, inclusive of GST and subject to change without notice.

Credit Card Payments

We accept Visa and Master Card only. Payment options can be selected on checkout.

Paypal Payments

Paypal payment is available and can be selected on checkout. Items will not be dispatched until payment in full has cleared.

Bank Deposit Payments

Bank deposit payment is available and can be selected on checkout. Items will not be dispatched until payment in full has cleared and is available in SUP Warehouse bank account.

Applicable Law and Jurisdiction

By using this website you have agreed to be governed by and construed in accordance with the laws of the State of New South Wales without regard to choice of law rules. Each user agrees to submit to personal jurisdiction in the State of Victoria and further agrees that any cause of action arising from or relating to the use of this site or this agreement shall be brought exclusively in a court in Victoria

By using our website you have agreed to and accepted all our Terms and Conditions.

DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY

THIS SITE IS PROVIDED BY SUP WAREHOUSE AS IS AND AVAILABLE BASIS. WE MAKE NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK.TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, SUP WAREHOUSE DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. WE DO NOT WARRANT THAT THIS SITE, ITS SERVERS, OR E-MAILS SENT FROM SUP WAREHOUSE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. WE WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES.